Effective Date: 07.09.2025

1. Introduction

Welcome to Expert Property Services ("we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, advertisements, and services.

By using our website or engaging with our advertising campaigns, you consent to the practices described in this policy.

2. Information We Collect

Essential Information

When you use our website or contact us, we may collect information necessary to provide our services. This may include:

Full name

Email address

Phone number

Home address

Service details or enquiry information

Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to enhance your experience, measure performance, and deliver relevant advertising. This includes:

Google Analytics & Google Tag Manager (website usage & performance tracking)

Google Ads (including remarketing & conversion tracking)

Facebook Pixel & Facebook Ads

Spotify Ads & other digital/radio platforms

For details, please see our Cookies Policy.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Pages visited and time spent

Clicks on ads, links, or forms

3. How We Use Your Information

We use personal and tracking information for purposes including:

Providing and improving our services

Responding to enquiries and processing leads

Personalising your website and advertising experience

Running and measuring advertising campaigns (Google, Facebook, Spotify, etc.)

Analysing website traffic, user behaviour, and trends

Compliance with legal obligations

4. Sharing of Personal Information

We may share your personal information in the following circumstances:

With third-party service providers (e.g., Google, Meta/Facebook, Spotify, hosting providers, CRM and marketing software) to support website, advertising, and lead management functions

For legal compliance where required by law or to protect our rights

With your consent for specific purposes (e.g., referrals or partnerships)

We do not sell your personal data.

5. Advertising & Remarketing

We use third-party advertising services, including Google Ads, Facebook Ads, and Spotify Ads, to display relevant content and measure campaign performance.

These platforms may use cookies and tracking technologies to show personalised ads based on your browsing behaviour across different websites and apps.

You can control and manage ad preferences via:

Google Ad Settings

Facebook Ad Preferences

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure.

8. Your Rights (UK & GDPR)

As a user, you have the right to:

Access the personal information we hold about you

Request corrections or updates

Request deletion of your personal data (“right to be forgotten”)

Object to processing for direct marketing

Withdraw consent to cookies or tracking

To exercise these rights, contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in technology, advertising practices, or legal requirements. Updates will be posted with a revised effective date at the top of this page.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [email protected] / 📞01932 393 112